Telephone: 0300 222 0000 We would like to show you a description here but the site won't allow us. You can find these on your confirmation e-mail sent at the time of booking. Passport application survey. Domestic shipments are traceable online using the Track n Trace shipping tool, where customers or recipients must enter the consignment number or customer reference number on their accompanying paperwork or booking confirmation. 0. You must be logged in to reply to this topic. However, the passport did not arrive. When you get to the TNT bit after putting application ref in, click on the box and it goes to the delivery date (I didnt know to do this first time round so it looked blank). If it's your old address, you can call TNT to change the address, but TNT needs get approval from UKVI, it might take two weeks or smth. Here are 8 tips for writing great reviews. 8 working days from them notifying of receiving my old passport. at the Post Office using Check and Send When you call, select option 1 and enter either the: 10-digit barcode number from your application form 9-digit number on your receipt if you applied at the. VideoThe man facing 291 years in jail, Stanley embarks on a whirlwind tour VideoStanley embarks on a whirlwind tour. I attended the passport office on Weds 10 Nov to lodge my application. Ive spent 20 minutes on this page and I need more time. I never got an update from TNT themselves through email. Find a passport office for your Fast Track or Premium appointment; Passport refund form: Premium 1 day or Fast Track 1 week; Cancelling British passports: caseworker guidance; Renew your passport . Could downloading Randox's travel App leave you at risk of being scammed? TNT have had my passport since 10 January 2023 and no attempt at delivery. My passport was printed today at 10:37am and I have just tried tracking it through TNT and have been able to arrange delivery for tomorrow! Nothing delivered, no card, no update to the tracking at all. We apply in post office but they deliver thru private company. Angela and Peter are far from the only people who've been hit by delays to passport deliveries. Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. Wed also like to use analytics cookies so we can understand how you use this service and make improvements. Since then she's made repeated attempts to rearrange the delivery, spending hours on hold when this was unsuccessful, but ultimately TNT admitted it had 'lost' her passport. It goes against our guidelines to offer incentives for reviews. 20 days later and nothing - Can't get through to TNT and @HM_Passport seems to have washed their hands of it. TNT's 12hr delivery window is very unhelpful. But I haven't received it yet. Examining staff should mark or flag the envelope as 9.00am Special Delivery and first class envelopes should be used. Thanks CR001 Moderator Posts: 83793 Joined: Thu Mar 08, 2012 10:55 pm Location: London Mood: Poor customer services. He was told by the Passport Office that his passport had been dispatched and was due to be delivered by TNT on 8 November. I checked an email and there was a letter with a picture which was taken from the opposite side of the road or from the car with a statement that no one is at home. The passport meant to be delivered on 19th Jan. Got an email on Christmas Eve saying my passport has been sent out and it will be this company that will be delivering it. They will use the 'share code' to confirm your immigration status and save this evidence themselves. PO. Blue British passports to return in March, PM to end asylum claims from small boat arrivals, Harry: I always felt different to rest of family, Hancock messages suggest plan to frighten public. 'I would simply not have risked using the delivery service if I'd known what it was like,' she says. TNT (owned by FedEx) were awarded a 3 year 77million contract by the UK Government in July 2019 to deliver new/renewed passports for HM Passport Office. You have rejected additional cookies. When you book a TNT delivery through Parcel2Go, just . The tracking number is your application number minus spaces and PEX (referred to by TNT as your "PAN number"). Have tried SIX times now to have the passport redelivered without success. TNT Express Tracking Details. A simple Twitter search of 'TNT passport' or checking TNT's trust pilot reviewshighlights the scale of the problem. You can check tracking yourself Google TNT passport delivery, visit the page click Track and enter your postcode and your PEX application number in the application reference field March 18, 2022 at 5:55 pm #10052 pugalug Participant I finally got my passport today as promised. They can also explain any tracking statuses you're unsure of. Login to your account or learn more about how to become a better shipper, printing offers, or get inspiration for your small business. Our services. Appeared on TNT tracking 4.30pm 4th April. Then I received an email that they failed to deliver. Absolute shocking service by Tnt. I shouldn't have to chase it every day very unreliable. HM Passport Office seemingly have no interest in helping, and it is nearly impossible to speak to anyone at TNT to discuss the issue. You have accepted additional cookies. beta Just took a picture of the entrance & said failed to deliver. Express. Someone must be present at your home/office when the courier comes to deliver your passport. TNT Reference Tracking No delivery. He even took a picture as proof with the number 15 clearly visible! ), Currently scheduled to arrive on Monday (will update when I receive the passport). News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. worst delivery service1st attempt for passport delivery didn't give enough warning and sent me an email for delivery of the passport on the same day.2nd time sent me email again on the same day luckily I didn't leave for work and stayed at home for the delivery but than no delivery person showed up to deliver the passport.Tried to ring the customer service at least 10 times but each time they pick up and cut the call. An employer or landlord must check your immigration status online instead. Starring Dominic Cooper and Hugh Bonneville, The man facing 291 years in jail. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you say no one was at home!The service of this company is just rubbish. 2nd attempt to deliver my daughters renewal passport. TNT Tracking by Shipment Number Track your parcel using either shipment number or reference number. Found the property it has been delivered to down the road. People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. 2) why TNT'S failure has not been looked into by the government. This is a new service your feedback will help us to improve it. Information provided by various external sources. Arrange Redelivery | Book Package & Parcel Redelivery Online | TNT United Kingdom Arrange Redelivery Book a package & parcel redelivery online Home my Delivery Enter details - Step 1 of 4 Enter details Select delivery options Select delivery details Request summary Fields marked * are required Your details "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Have now signed the Change.org petition for the Govt to change it's delivery partner. I missed the delivery today so trying to follow the steps to have it re-delivered or ideally sent to a depo but when i put the tracking details it just gives me a blank page except for the map pin symbol. The passport office allows emergency, same-day passport appointments for a fee but Angela wasn't allowed to do this either because she'd already ordered one to be delivered. Passport Office now send me a link to the TNT tracking website clearly showing TNT have my passport. Quick process Date of experience: 14 February 2023 RH roger hey 6 reviews GB 10 Feb 2023 Excellent and speady service You can contact them here. You have rejected additional cookies. With TNT tracking, you'll be able to keep an eye on the whereabouts of your parcel every step of the way. Angela King told us that TNT was supposed to deliver her passport on Monday 15 November. But the documents that were entrusted to TNT included your visa. You may be able to get a passport using the 1-day Premium service (usually within 4 hours, although this could be the next day if the office is due to close) or 1-week Fast Track service. A delivery company has apologised amid reports that people are facing lengthy delays receiving their passports and some have had to cancel travel plans in the run-up to Christmas. The last time some one picked up and said your scheduled delivery is tomorrow so not sure why did I receive the email for today after saying that she just cut down the call. But delays delivering the documents are adding weeks on top of this, according to complaints on Trustpilot and Twitter. C. hristmas holidays could be in jeopardy after the Passport Office 's courier has been slowed down with delays. "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions," the petition says. TNT delivery service tracking not working. Please note that TNT will make only a limited number of attempts to deliver the passport(s) to your home/office address. The best advice is to make sure that you allow at least 10 weeks to get a new passport, and to choose a holiday where you have flexible booking. Personal pickup of your passport/documents from the U.S. Embassy is not possible. The status on the website says that my passport has been "Dispatched/ Delivered". It added that it was working closely with HMPO to ensure recipients are informed of potential extended delivery times. Told by who??? Track a shipment. Apparently, theres a backlog currently. Tells HM Passport Office staff how to deal with delivery addresses for new passports and the return of supporting documents. The US-owned company, part of FedEx, signed a 77m three-year contract with the Home Office to deliver official travel documents in 2019, but Brexit and Covid appear to have wrought havoc. Due to Covid backlogs, passports are already taking up to 10 weeks to process, the Passport Office (HMPO) has warned. When you book a TNT delivery through Parcel2Go, just enter your TNT tracking number into the search bar above and youll get constant updates on the whereabouts of your parcel delivery status. Dont include personal or financial information like your National Insurance number or credit card details. Hello, I am also in a similar boat to you all. A FedEx spokesperson said: "We fully understand the importance of these shipments to our customers and are taking additional steps to provide timely delivery by adding additional resources to the operations in the UK.